Sigli

What we offer What we do Customer feedback Our benefits Who we help How it works Case studies Meet your team Technologies Lets get in touch

Our Clients

Why choose Sigli?

AI support only works when it’s grounded in your real knowledge and processes.

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Sigli builds AI agents with retrieval, guardrails, and escalation paths that make them reliable in day-to-day operations — not just impressive in demos.

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We focus on outcomes (deflection, faster resolution, better self-service), integrate into your ticketing and knowledge base, and improve continuously so accuracy increases and maintenance effort goes down over time.

What we do

Multilingual AI chatbot (customer or internal)

Answers repetitive questions instantly — across languages and teams.

AI search across documentation (NLP)

Natural language search over policies, manuals, product docs, and internal procedures.

Knowledge-base linking (internal + external)

Connects to existing content sources and retrieves the best answer with citations/links.

Smart ticket triage & automation

Detect intent and urgency, route to the right queue, and automate repetitive ticket steps.

Self-learning knowledge base

Interactions are re-indexed to improve accuracy and reduce content maintenance effort over time.

Channel rollout (web + internal tools)

Activate additional channels (web, Slack, Teams, WhatsApp) in days — not months.

Reduce support load without adding headcount

Deflect repetitive tickets, provide multilingual 24/7 coverage, and speed up resolution with intent-based triage and AI search across your knowledge base.

Request an AI agent plan

The team demonstrated excellent project management, maintained clear and consistent communication, and provided regular progress updates. Their professionalism and commitment were truly outstanding.

Konstantyn Gytko

CEO, Devox

The benefits of building AI Agents with Sigli

Up to 40% ticket deflection

Repetitive “how-to” questions are solved instantly, reducing live-agent workload.

24/7 multilingual coverage

Serve customers globally without adding staff — improving satisfaction and loyalty.

Faster resolution times (~-30% AHT)

Intent-based triage + auto-retrieval of the right article speeds up responses.

Self-learning knowledge base

Every interaction improves indexing and answer accuracy over time.

Lower onboarding costs

New agents ramp faster using the same AI search to find procedures and policies.

Elastic scaling

Add languages or channels (web, Slack, Teams, WhatsApp) in days, not months.

Who we help

How Sigli’s AI agent expertise creates value for your business

SaaS and tech platforms

Industrial service providers

Equipment leasing companies

Logistics and operations teams

Manufacturers

Healthcare providers and service organisations

Finance and insurance organisations

Retail and customer service teams

Global organisations

Scale-ups

SaaS and tech platforms

reduce support load through ticket deflection for “how-to” questions

route requests using intent-based logic

speed up resolutions with automated knowledge retrieval

Industrial service providers

enable self-service for complex procedures, spare parts, and service policies

route requests to the right specialist teams

Equipment leasing companies

automate customer and internal support for contracts and policies

streamline maintenance workflows and return processes

Logistics and operations teams

provide internal support access to SOPs

structure incident handling

route requests efficiently across shifts and locations

Manufacturers

support shop-floor teams with self-service access to procedures and safety policies

automate triage for equipment and quality-related issues

Healthcare providers and service organisations

manage internal HR, IT, and operations support

ensure controlled escalation for sensitive requests

Finance and insurance organisations

improve employee self-service for policies and processes

enable compliance-aware request routing

Retail and customer service teams

deliver 24/7 support for orders, returns, and account queries

provide multilingual support without increasing headcount

Global organisations

deliver consistent support across regions from a single knowledge base

expand across channels like web, Slack, and Teams

Scale-ups

scale support operations as volume grows

reduce onboarding time for new agents

maintain consistent service quality

How it works

Define the target outcomes

Ticket deflection, AHT reduction, CSAT targets, coverage languages/channels.

Connect knowledge sources

Link internal/external documentation and define what the agent can answer vs escalate.

Design intents and triage

Set up intent detection, urgency rules, routing, and automation steps.

Launch with guardrails

Start with high-frequency questions and clear escalation paths to humans.

Improve continuously

Re-index interactions, add content where gaps appear, and expand languages/channels as value is proven.

Case studies

Our solutions in action: client success stories

Implementing AI on One of the UK’s Most Popular Property Data Tools

Real Estate

Learn how Sigli implemented AI and ML models to expand the feature set of one of the UK’s leading platforms for estate agents.

View case study

Optimising a No-Code Website Builder

E-commerce

SaaS Software Development

Learn how Sigli optimised a SaaS platform in the hyper-competitive no-code website builder space.

View case study

Reimagining Project Management With a Comprehensive Internal Solution

Custom Software

SaaS Software Development

Learn how Sigli developed a custom project management solution for a global ICT company and how its implementation led to multiple efficiency gains.

View case study

Meet Your team

Product / Discovery lead

Defines success metrics, user journeys, escalation rules, and rollout scope.

AI / LLM engineer

Builds retrieval, prompting, guardrails, and continuous improvement loop.

Data / integration engineer

Connects knowledge sources, ticketing systems, and channels.

QA / testing

Validates accuracy, safety, and escalation behaviour before scaling usage.

Support ops / enablement

Improves KB structure and trains teams to use the agent effectively.

Technologies

A robust tech stack powering every project we build.

Python

Natural
Language
Processing

Large
Language
Models

Classical
DataScience

Computer
Vision

BigData

Data Analysis

Backend

Database

JAVA

PHP

Node.js

.Net

Frontend

QA Technologies

Manual
Functional
Testing

Automation
Testing

UI/UX
Testing

Web & Mobile
Testing

API
TESTING

Infrastructure

Delivery process

Agile

Scrum

Discovery
Phase

CI/CD

Microservices

FAQ

What can the agent handle vs what should go to humans?

We start with repetitive “how-to” questions and structured requests, and escalate anything sensitive, unclear, or high-risk to a human.

Can it work in multiple languages?

Yes. Multilingual coverage is core — ideal for global teams and customers.

Will it improve over time?

Yes. Interactions can be re-indexed to improve answer accuracy and reduce content maintenance effort.

Can we add new channels later (Slack/Teams/WhatsApp)?

Yes. Additional channels and languages can be activated quickly once the core agent is working well.

Let’s get in touch

Fill in the form and tell us what you’re trying to achieve. We’ll reply quickly and suggest the next best step.

What happens next?

We review your request (same business day if possible).

We book a short call to understand your context and goals.

We propose a clear next step (discovery, audit, or delivery) with scope, timeline, and price range.

Looking for a reliable partner?

Tell us what you’re trying to achieve. Fill in the form or send your RFP to info@sigli.com.

*If we’re not the right fit, we’ll tell you upfront and point you in the right direction.

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