Sigli

What we offer What we do Customer feedback Our benefits Who we help How it works Case studies Meet your team Under the hood Lets get in touch

Our Clients

Why choose Sigli?

Support teams waste time on repetitive “how-to” questions and internal teams lack reliable self-service — causing slow response times and growing operational cost.

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We build AI agents that actually work in real organisations: connected to your knowledge base, able to search documentation in natural language, and able to triage tickets based on intent and urgency.

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You get measurable outcomes fast: up to 40% ticket deflection, 24/7 multilingual coverage, and ~30% faster resolution time with intent-based triage and automatic article retrieval.

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What We Do

Multilingual AI chatbot (customer or internal)

Answers repetitive questions instantly — across languages and teams.

AI search across documentation (NLP)

Natural language search over policies, manuals, product docs, and internal procedures.

Knowledge-base linking (internal + external)

Connects to existing content sources and retrieves the best answer with citations/links.

Smart ticket triage & automation

Detect intent and urgency, route to the right queue, and automate repetitive ticket steps.

Self-learning knowledge base

Interactions are re-indexed to improve accuracy and reduce content maintenance effort over time.

Channel rollout (web + internal tools)

Activate additional channels (web, Slack, Teams, WhatsApp) in days — not months.

Reduce support load without adding headcount

Deflect repetitive tickets, provide multilingual 24/7 coverage, and speed up resolution with intent-based triage and AI search across your knowledge base.

Request an AI agent plan

The Benefits of PoC & MVP Development With Sigli

Up to 40% ticket deflection

Repetitive “how-to” questions are solved instantly, reducing live-agent workload.

24/7 multilingual coverage

Serve customers globally without adding staff — improving satisfaction and loyalty.

Faster resolution times (~-30% AHT)

Intent-based triage + auto-retrieval of the right article speeds up responses.

Self-learning knowledge base

Every interaction improves indexing and answer accuracy over time.

Lower onboarding costs

New agents ramp faster using the same AI search to find procedures and policies.

Elastic scaling

Add languages or channels (web, Slack, Teams, WhatsApp) in days, not months.

Who we help

SaaS and product companies

Industrial services and equipment leasing

Global organisations

Companies with high internal complexity

SaaS and product companies

SaaS and product companies with high ticket volume and repetitive questions.

Industrial services and equipment leasing

Industrial services and equipment leasing with complex processes and dispersed knowledge across teams.

Global organisations

Global organisations supporting multiple languages and regions.

Companies with high internal complexity

Companies with high internal complexity where employees need fast self-service (HR, IT, operations, field teams).

How it works

Define the target outcomes

Ticket deflection, AHT reduction, CSAT targets, coverage languages/channels.

Connect knowledge sources

Link internal/external documentation and define what the agent can answer vs escalate.

Design intents and triage

Set up intent detection, urgency rules, routing, and automation steps.

Launch with guardrails

Start with high-frequency questions and clear escalation paths to humans.

Improve continuously

Re-index interactions, add content where gaps appear, and expand languages/channels as value is proven.

Case studies

Our solutions in action: client success stories

Implementing AI on One of the UK’s Most Popular Property Data Tools

Real Estate

View case study

Optimising a No-Code Website Builder

E-commerce

SaaS Software Development

View case study

Reimagining Project Management With a Comprehensive Internal Solution

Custom Software

SaaS Software Development

View case study

Product/Discovery lead

Defines success metrics, user journeys, escalation rules, and rollout scope.

AI/LLM engineer

Builds retrieval, prompting, guardrails, and continuous improvement loop.

Data / integration engineer

Connects knowledge sources, ticketing systems, and channels.

QA / testing

Validates accuracy, safety, and escalation behaviour before scaling usage.

Support ops / enablement (as needed)

Improves KB structure and trains teams to use the agent effectively.

Under the hood: Examples of our tech

A robust tech stack powering every project we build.

Python

Natural
Language
Processing

Large
Language
Models

Classical
DataScience

Computer
Vision

BigData

Data Analysis

Backend

Database

JAVA

PHP

Node.js

.Net

Frontend

QA Technologies

Manual
Functional
Testing

Automation
Testing

UI/UX
Testing

Web & Mobile
Testing

API
TESTING

Infrastructure

Delivery process

Agile

Scrum

Discovery
Phase

CI/CD

Microservices

FAQ

What can the agent handle vs what should go to humans?

We start with repetitive “how-to” questions and structured requests, and escalate anything sensitive, unclear, or high-risk to a human.

Can it work in multiple languages?

Yes. Multilingual coverage is core — ideal for global teams and customers.

Will it improve over time?

Yes. Interactions can be re-indexed to improve answer accuracy and reduce content maintenance effort.

Can we add new channels later (Slack/Teams/WhatsApp)?

Yes. Additional channels and languages can be activated quickly once the core agent is working well.

Let’s get in touch

Fill out the form, and we’ll handle everything from there.

What happens next?

We’ll review your business needs and contact you.

Share your needs,and we’ll provide expert guidance.

At Sigli, we design and build software solutions that align with your business goals. Our process ensures a seamless journey from idea to delivery, helping you solve key challenges, streamline operations, and create real value.

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