Technologies employed included
Sigli managed a comprehensive Salesforce implementation for a software provider in the lighting sales industry based in North America. The project involved wide-scale integration with external systems, custom development, workflow automation, and the creation of scalable architecture for future digital transformation initiatives. After completion, our client saw an increase in sales, higher customer service scores, and a substantial improvement in process efficiency.
Successfully implemented an enterprise-grade Salesforce solution
Unified scattered processes and siloed data sources
Developed advanced automation and analytics features
Provided scalable infrastructure for ongoing digital transformation
Software solutions for the lighting industry
Medium enterprise (less than 250 employees)
North America
Our client provides software solutions and consulting to a large client base in the USA and Canada.
They work with many of the world’s leading lighting companies. Their service packages encompass early-stage consulting, software implementation, and post-setup monitoring.
Two Salesforce developers from Sigli were assigned to the project. They were jointly responsible for both development and administration. They collaborated with a solution architect and integration developer from the client’s company.
Analyse current business operations and IT systems.
Architect solution and outline feature requirements.
Implement Salesforce infrastructure, custom solutions and third-party integrations according to the development timeline.
Stabilise the Salesforce environment, fix bugs and provide ongoing support.
The full implementation of the Salesforce solution had a significant positive impact on both business operations and technical efficiency across the organisation.
Created a single source of truth consolidating data from previously disparate processes across the company.
Enabled full visibility into customer lifecycles, improving coordination between the sales, service, and operations teams.
Reduced delays in customer communications through automated follow-up logic and centralised email tracking.
Minimised manual work by automating key workflows, resulting in increased team productivity and a reduction in errors.
Accelerated response time and improved SLA compliance through better case routing and task management.
“We asked for a full Salesforce implementation, and Sigli has more than delivered. The team was responsive and professional throughout.”
Are you eager to see the benefits of AI and ML in your own company? Get in touch today to learn how Sigli’s developers and AI specialists can enhance and upgrade your tech infrastructure.
Managing Director, Benelux
Chief Business Development Officer
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